Frequently Asked Questions
Everything you need to know about shopping with The VVS.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location and customs processing.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What materials are used in your apparel and accessories?
The VVS focuses on premium quality. Our apparel is crafted from high-grade organic cotton and sustainable blends, while our jewelry pieces are made from certified sterling silver and high-clarity lab-grown stones.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.